Terms and Conditions

ABOUT US: We are St Georges Heating & Plumbing Specialists Ltd registered in England. VAT No. 335972082. Registered office: 19 Station Road Addlestone Surrey KT15 2AL. Tel. 0932 356391.

We have tried to keep our Terms & Conditions as simple as possible. We rely on trusting relationships with our customers and have established an enviable reputation with many excellent testimonials including Checkatrade. We have also won several awards for customer services over the last few years.

ESTIMATES: of goods and labour provided by the company are valid for 3 months. Prices and timescales are not binding on the company although we will make every effort to achieve what we outline. The order is binding once the customer pays a non-refundable 10% deposit.

RIGHT to SUB-CONTRACT: The company shall be entitled to sub-contract all or any part of the work. In practice we enjoy longstanding relationships with all our sub-contractors who are chosen very carefully.

PAYMENTS: All prices include VAT at the prevailing rate in British pounds. We ask 10% Deposit on order; 80% within 3 days of commencing installation; with the balance paid after completing satisfactory installation and within 7 days of final invoice. Invoices outstanding over 30 days are deemed overdue and we reserve the right to charge daily interest at 5% over Bank of England base rate on the outstanding balance. Any variations to the original quote or extra work must be agreed and paid for before any works are started. In some cases, there may be some unforeseen works that are additional. These also must also be agreed and paid for before these works commence. Works may be delayed or run over due to these unforeseen works. All queries or discrepancies to invoices must be made within 7 days of issue in writing or by email.

CANCELLATION: On receipt of the 10% deposit, the customer enters into a binding contract with St Georges Heating & Plumbing Specialists Ltd and therefore is non-refundable.

RETURN OF GOODS: Goods returned due to a change of mind may be subject to a handling charge of up to a maximum of 20% for standard items and up to 30% for special order goods. This charge is made by the suppliers, so we unfortunately have no option other than to pass it on. Please ask if in any doubt before ordering goods and we can advise accordingly.

SUPPLY ONLY: The company will take all reasonable steps to ensure protection from loss, damage or destruction of the goods supplied to the customer who assume responsibility after safe delivery and will own title to the goods after cleared payment in full. Faulty or damaged goods on a supply only basis can only be returned unused in the original packaging within 7 days from the date of delivery under advice to the company. We will exchange the product or provide a full refund together with any applicable delivery charges. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange. This do not include any items supplied direct to the customer by another supplier.

WARRANTY: The company will provide a 12 month guarantee to cover workmanship and installation defects. This is in addition to manufacturer’s warranty on the goods. In the event of accidental damage or faulty goods reported during installation the company will arrange repair or replacement. This warranty only applies to full & final payment being received.

PRODUCT LIABILITY: We cannot except any liability for products not originally installed or supplied by the company which may require alteration, modification or re-installing at the customer’s request.

CUSTOMER OBLIGATIONS: The customer shall co-operate with the company by arranging access at dates/times agreed and by supplying such information reasonably requested. The customer will also obtain any necessary permissions, licences and consents.

Our OBLIGATIONS: The company will manage and perform the installation with reasonable skill and care and accepts responsibility for the standard of workmanship and condition of tools and equipment. We are fully insured.

GOVERNING LAW & JURISDICTION: These Terms and Conditions shall be governed by and construed exclusively in accordance with the law of England.

DATA PROTECTION: We respect your privacy and comply with the Data Protection Act 1998. We will not disclose or pass personal details of customers to any third party.